Delivery Policy
WHAT ARE SOME OF MY SHIPPING OPTIONS?
A few details
SHIPPING CUTOFF TIMES
GROUND SHIPPING: Orders received by 12pm EST are shipped out the same business day via our free ground shipping option. Orders received after 12pm EST are shipped the following business day.
EXPRESS ORDERS: Overnight Express and 2-Day Shipping orders are shipped out the same day if received by 2pm EST. Orders received after 2pm will ship out the following business day.
How we solved it
INTERNATIONAL ORDERS
We ship internationally via DHL Express for the best service and rates. We charge a flat fee of $30 for Canada and $50 for all other countries. Please note that any assessed duties or local taxes are not included this rate and are the responsibility of the receiver.
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.
DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?
We do not ship to APO/FPO addresses.
RETURN POLICY
30 Day Return Policy
We want you to be happy with your purchase. You may return an item within 30 days of receipt if it is in original, unworn condition and unused with no wear and tears. Refunds for all transactions will be issued to the original form of payment.
To start a return click here and fill out your order information in our self-service return portal. From here you can print a pre-paid shipping label and returns form. Please note that our return system is automated and will not allow you to return an item once the 30 day period has passed.
FINAL SALE ITEMS
Items marked “Final Sale” are not eligible for return. Gift certificates are non-refundable.
Items marked “Final Sale” on a product page are not eligible for return or exchange, and are not eligible for store credit. Please read final sale item descriptions carefully. Final Sale items sent back to us will not be credited back to your account so please take care in ordering.
REQUEST A RETURN
To return an item click here and fill out your information in our self-service return portal. The system will provide you with a pre-paid shipping label and return information form. Please make sure your item is within our 45 Day Return Policy period (our return system is automated and it will not allow a return after this time).
RETURNS & EXCHANGES
Click Here to start a return.
To return or exchange an item please visit our self service Returns Portal and fill out your order information. Print a pre-paid shipping label and send back your items. Returns must within our 30-Day return policy window in order to be eligible.
HOW SHOULD I SHIP MY RETURN?
In order for us to process your return as quickly as possible, please fill out the Contact us Form. Make sure to print out the return sheet listing your customer information, the items being returned and place it in the box. Place all items in their original packaging into a secure box or envelope mailer. Peel off the pre-paid return shipping label, affix it to the outside of your shipping box and drop the package off at a FedEx location.
WHEN WILL MY CREDIT CARD BE REFUNDED?
Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed. Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).
DO YOU HAVE A PRICE MATCH POLICY?
If an item changes price within 14 days of purchase we will gladly price match it for you, as long as the purchased size/color are still in stock at the time of the sale price.
